FREQUENTLY ASKED QUESTIONS
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At what point would it benefit our company to turn our outstanding accounts receivable over to Havilah?
It only takes less than 30 days for a backlog to start. If the accounts aren’t being worked consistently the chances of collecting a debt can decrease as time passes. Running an up to date Outstanding Claims Report and Aged Receivable is a good indicator as to whether or not all accounts are being worked. Once a bill reaches a 90 day collection bracket the work involved in collecting on that bill also increases. Joining Havilah to your current team will increase your company’s cash flow and will bring assistance in the areas of billing and collections that the hours in a normal work day do not allow for.
What are your fees for service?
Havilah is paid on a percentage of what is recovered for our clients. The percentage is agreed upon by both parties before the work begins. The amount of the percentage is determined by several factors, the age of the accounts receivable, the average balances outstanding, and the estimated length of time the collections might take. As well, whether or not appeals, potf, cover letters, and documentation are needed with each file. Havilah does much more than collect on outstanding accounts, we team up with you, our client to do what is required to increase your cash flow and maintain good customer relations. We help to bridge the gap.
What types of accounts receivable do you handle?
With over 25 years of combined experience, Havilah has assisted in all types of accounts receivable. If your company has outstanding accounts receivable that is valid, our company will know how to recover it.
Why should we contract with Havilah instead of another company?
We are set apart by our willingness to learn your system. Most companies like ours will not consider recovery of outstanding accounts receivable until it is agreed that all accounts run through their software system, which costs a greater amount of money and time. Information transportation ultimately delays in the recovery of outstanding accounts receivable making it harder to collect because of the aging accounts. Havilah will do whatever it takes to succeed for our clients.
Why should we contract with Havilah instead of working the accounts ourselves?
Unidentified errors and problems on accounts and reports can cost companies money on a daily basis. Having Havilah on your team can assist you in identifying these problems quickly and efficiently. Identifying accounts that are not paid, paid incorrectly, not billed or under/overcharged can save your company costly fines as well as increase the turn around time for each account, which will ultimately lead to greater cash flow. Establishing a continual relationship with experts in your specialty accounts receivable will increase your levels for success in your overall company. Whenever your staff needs assistance we are here.
How is your company able to assist us from an off site location?
The majority of the time Havilah accesses your accounts receivable by VPN (Virtual Private Network). Should there be times when our clients do not have internet access, our IT team creates a system of information transport suitable to your needs and technology level. We also have individuals who work on site from time to time to assure the outstanding accounts are in forward motion. As well, faxing, scanning, and EDT are credible options in receiving the information needed to assist you in resolving outstanding accounts. We have not had a situation yet where technology levels have stood in our way of quick bill resolution.
What is the list of services you provide?
Our true specialty is in the recovery of outstanding accounts receivable. This pertains to all aspects of recovery. We offer everything from office management to consulting and training of office staff. We focus on the individual needs of each client. We can help you improve the way your office is run and increase the collection of money owed to you by customers, clients, patients, and insurance companies. As part of your team we help to bridge the gap and fill in the details.